IMPACT is the leading IT and technology services firm that provides all-inclusive and complete IT, Document Solution, Voice and Web solutions to businesses, non-profits, municipalities, and schools in Maryland, Delaware, and Virginia. IMPACT provides its unique approach in delivering its solutions from years of discipline converged into clear standards for support.

IMPACT and all its team members love technology and its ability to improve lives, improve processes, and improve businesses. We infuse technology innovation in our solutions, support and clients to allow organizations to improve and facilitate enhanced processes, better outcomes and provide solutions that allow technology to work in the customer’s favor.

Job Description

Help Desk Technicians provide tier 1 support for hardware and software regarding workstations and basic networking equipment. Technicians respond to service requests and deliver the proper solutions, whether on-site or remotely, in a prompt and friendly manner. Help Desk Technicians facilitate and foster long-term solutions and relations with clients that in turn build raving fans.

The Goals of a Help Desk Technician are:

• Restore Service Efficiently
• Expedient Responses
• Customer Delight
• No “Geek” Speak
• Train on Proper Technology Use

Desired Skills and Expertise

• Appetite to learn and try new things
• Customer service orientated
• High stress tolerance
• Proficiency with Windows 7 and Microsoft Office
• Ability to effectively troubleshoot and resolve hardware and software based issues
• Strong interpersonal, verbal, and written communication skills
• Organizational and time management skills; effectively manage multiple priorities
• Ability to conduct oneself in a professional manner
• College degree in a related field or the equivalent combination of education and/or experience
• Ability to use various tools to install necessary hardware

System Engineer

Company Description

IMPACT is the leading IT and technology services firm that provides all-inclusive and complete IT, Document Solution, Voice and Web solutions to businesses, non-profits, municipalities, and schools in Maryland, Delaware, and Virginia. IMPACT provides its unique approach in delivering its solutions from years of discipline converged into clear standards for support.

IMPACT and all its team members love technology and its ability to improve lives, improve processes, and improve businesses. We infuse technology innovation in our solutions, support and clients to allow organizations to improve and facilitate enhanced processes, better outcomes and provide solutions that allow technology to work in the customer’s favor.

Job Description

A Systems Engineer designs and implements systems that exceed customer expectations by maximizing uptime and limiting ongoing support requirements. They constantly monitor and maintain tier 2 systems while looking for innovative ways to improve services and standards across all clients. When needed remediate tier 2 support requests in an expedient and friendly manner. Provide training and guidance for tier 1 technicians in resolution and understanding of tier 2 issues. Advises sales team as to technical requirements for new clients or projects.

The Goals of a Help Desk Technician are:

• Ensure uptime
• Maintain integrity of client networks
• Work with team members and clients in a personable way
• Provide best solutions for clients
• Find innovative ways to better client networks

Desired Skills and Expertise

• In depth understanding of technological infrastructure
• Advanced troubleshooting skills
• Clear communication skills
• Personality that encourages interactions
• Diligent
• Organized

Outside Sales – IT & Voice Services

Company Description

IMPACT is the leading IT and technology services firm that provides all-inclusive and complete IT, Document Solution, Voice and Web solutions to businesses, non-profits, municipalities, and schools in Maryland, Delaware, and Virginia. IMPACT provides its unique approach in delivering its solutions from years of discipline converged into clear standards for support.

IMPACT and all its team members love technology and its ability to improve lives, improve processes, and improve businesses. We infuse technology innovation in our solutions, support and clients to allow organizations to improve and facilitate enhanced processes, better outcomes and provide solutions that allow technology to work in the customer’s favor.

Job Description

The mission of an Outside Sales Professional is to meet with prospective clients created from marketing leads, personal networking and personal canvassing to sell IT service plans. The Outside Sales Professional must work to build a network of professionals and connections that help provide new and potential clients.

The Goals of the Outside Sales Executive for IT and Voice Services are:

• Produce qualified leads
• Build relations with prospective and current clients
• Sell what’s in the best interest of clients

Desired Skills and Expertise

• Caring
• Personable with Personality
• Humor
• Friendly
• Aggressive
• Competitive
• Self-Conscious
• Confident
• Educational
• Seeks to Help Others
• Self-Improvement

Inside Sales/Account Manager

Company Description

IMPACT is the leading IT and technology services firm that provides all-inclusive and complete IT, Document Solution, Voice and Web solutions to businesses, non-profits, municipalities, and schools in Maryland, Delaware, and Virginia. IMPACT provides its unique approach in delivering its solutions from years of discipline converged into clear standards for support.

IMPACT and all its team members love technology and its ability to improve lives, improve processes, and improve businesses. We infuse technology innovation in our solutions, support and clients to allow organizations to improve and facilitate enhanced processes, better outcomes and provide solutions that allow technology to work in the customer’s favor.

Job Description

The mission of an Account Manager is to ensure maximum customer satisfaction and retention by increasing total customer value. To respond and provide day to day quotes for existing clients for any future or expanded technology needs. To advise the client on current and future IT projects as a Virtual CIO. To continuously communicate with clients about the current state of their services including recurring, at least monthly, account management calls, quarterly vCIO calls, and annual vCIO onsite visits.

The Goals of a Help Desk Technician are:

• Customer Delight
• Provide best solutions for clients
• Find innovative ways to better client networks

Desired Skills and Expertise

• Caring
• Personable with Personality
• Humor
• Friendly

IT Intern

Job Overview

An exciting opportunity to start your IT career as you go to school and actually apply what you are learning with real-world, hands-on experience. You will learn the many facets of IT consulting and the service provider duties during the term. Position is per semester and unpaid but can be paid after 30 days for the right aspiring individual.

Duties:

• Work with staff to maintain client networks
• Work with staff to provide remote help desk services
• Work with staff to provide bench/lab repairs on devices and equipment
• Work with staff to provide project implementations on new installs and deployments
• Perform proper documentation and implement written network policies and procedures for internal use and for clients