Culture Matters.

We believe that in order to deliver good on the promises that we make to our clients, our company culture is as important as the solutions we provide.

What Culture Means to IMPACT

Never give up

We’re not quitters—we believe in leaving no stone unturned when it comes to solving a challenge. We are a true partner to our clients—their goals become our goals. We do everything that we can to not only meet those goals, but to surpass them.

Extreme Ownership

This is who we are and it’s ingrained into the fabric of our company—This entrepreneurship spirit is what sets our people apart from others in the industry. Our desire to find, create, and develop new systematic processes to transform our clients’ businesses is where the magic happens. 

Driven by Excellence

While we don’t expect perfection (We happen to prefer humans over robots), we  do demand excellence from every single member of our team. We have an obsession to developing the most streamlined and systematic processes to improve our clients’ businesses. It’s our job to know the details so that we can improve our clients’ experience—and one we take seriously.

Our Core Values

We value our people.

Our People Matter.

You're not just an "employee" here—you're a part of the IMPACT family. We care for you like you are a part of our family—because you are.

Are you looking for a career you love?

Check out our current openings—your dream career could be just a click away!
Explore Careers

We don't create jobs—we create careers.

We're not interested in hiring just anyone to join our team. The IMPACT hiring process is stringent, covering a 21-point review of every employee that we hire. We hire in alignment to our core values to ensure that we hire the right people for not only our team, but our clients.

Are you looking for a career you love?

Check out our current openings—your dream career could be just a click away!
Explore Careers

Have a career in IT that you love.

Explore Current Openings
Business Technology

Join the IMPACT Team

IMPACT Technology Group is always looking for individuals passionate about technology and helping people use it to accomplish great things. Even more, we are looking for individuals wanting to do that in a high-energy, engaging, fast-paced and exciting environment. IMPACT provides full training and allows for professional and personal growth within our company. With an exciting work-place in a fast paced industry, no day is the same. If interested, please select an open position to submit your information and resume. We look forward to hearing from you!

Current Openings

OPERATIONS

Service Manager

Job Overview

The mission of the Service Manager is to manage the team of Service Desk to deliver on metrics and deliver the Client WOW experience IMPACT desires for it's clients. The Service Manager will work to ensure overall client satisfaction and IMPACT success in meeting client service requests. The Service Manager will provide leadership on the Service Desk team and service department. The Service Manager supervises the Service Desk Team activity and works with the Service Dispatcher to maximize team member utilization. The Service Manager assesses and improves IMPACT processes to increase customer satisfaction and decrease service costs.

 

Responsibilities

  • Provide advanced technical assistance with computer hardware and software
  • Resolve issues for clients via phone, in person, or remotely
  • Broad knowledge of IT industry related fields
  • Recommend hardware and software improvements
  • Track customer issues and resolutions
  • Supervisory duties related to Help Desk Team

Qualifications

  • Previous advanced experience in IT is preferred, but no required
  • MUST have previous management experience
  • Ability to lead and inspire a team towards meaningful goals
  • Ability to build rapport with clients
  • Strong troubleshooting and critical thinking skills
  • Positive and professional demeanor
  • Ability to work under tremendous pressure
  • Masterful multitasking skills

Network Administrator

Job Overview

Local fast-paced Information Technology firm seeking motivated, ambitious, hard working, and fun-loving Network Administrators with experience. You will be responsible for the design and implementation of systems that exceed customer expectations by maximizing up-time and limiting ongoing support requirements. You will constantly monitor and maintain network systems while looking for innovative ways to improve services and standards across all clients.

Must have at least 5 years of basic IT service skills which include MORE than just using or operating Windows or Office. This is not a programming, web, or development position so please do not apply for this.

Please submit resume via email in PDF format with cover letter.

The Goals of the Network Administrator are:

  • Experience in IT field or other network administration field
  • Basic skills test (spelling, writing, math)
  • Great People Skills, Ambition, Hard Work Ethic, Dedication to the team and customers, Technical Mastery and Delivery
  • Incredible computer and internet skills
  • Multi-tasking Master
  • Appetite to learn, try new things, and just make stuff work
  • Demonstrated and working knowledge of computers and IT industry
  • Background check, drug free, dependable transportation
  • Honest, great personality, and superior customer service skills
  • Your own set of basic IT technician tools
  • Good with your hands and can use various tools for installing IT related projects.

System Engineer

Company Description

IMPACT is the leading IT and technology services firm that provides all-inclusive and complete IT, Document Solution, Voice and Web solutions to businesses, non-profits, municipalities, and schools in Maryland, Delaware, and Virginia. IMPACT provides its unique approach in delivering its solutions from years of discipline converged into clear standards for support.

IMPACT and all its team members love technology and its ability to improve lives, improve processes, and improve businesses. We infuse technology innovation in our solutions, support and clients to allow organizations to improve and facilitate enhanced processes, better outcomes and provide solutions that allow technology to work in the customer’s favor.

Job Description

A Systems Engineer designs and implements systems that exceed customer expectations by maximizing uptime and limiting ongoing support requirements. They constantly monitor and maintain tier 2 systems while looking for innovative ways to improve services and standards across all clients. When needed remediate tier 2 support requests in an expedient and friendly manner. Provide training and guidance for tier 1 technicians in resolution and understanding of tier 2 issues. Advises sales team as to technical requirements for new clients or projects.

The Goals of a Help Desk Technician are:

  • Ensure uptime
  • Maintain integrity of client networks
  • Work with team members and clients in a personable way
  • Provide best solutions for clients
  • Find innovative ways to better client networks

Desired Skills and Expertise

  • In depth understanding of technological infrastructure
  • Advanced troubleshooting skills
  • Clear communication skills
  • Personality that encourages interactions
  • Diligent
  • Organized

IMPACT is the leading IT and technology services firm that provides all-inclusive and complete IT, Document Solution, Voice and Web solutions to businesses, non-profits, municipalities, and schools in Maryland, Delaware, and Virginia. IMPACT provides its unique approach in delivering its solutions from years of discipline converged into clear standards for support.

IMPACT and all its team members love technology and its ability to improve lives, improve processes, and improve businesses. We infuse technology innovation in our solutions, support and clients to allow organizations to improve and facilitate enhanced processes, better outcomes and provide solutions that allow technology to work in the customer’s favor.

Job Description

Help Desk Technicians provide tier 1 support for hardware and software regarding workstations and basic networking equipment. Technicians respond to service requests and deliver the proper solutions, whether on-site or remotely, in a prompt and friendly manner. Help Desk Technicians facilitate and foster long-term solutions and relations with clients that in turn build raving fans.

The Goals of a Help Desk Technician are:

  • Restore Service Efficiently
  • Expedient Responses
  • Customer Delight
  • No “Geek” Speak
  • Train on Proper Technology Use

Desired Skills and Expertise

  • Appetite to learn and try new things
  • Customer service orientated
  • High stress tolerance
  • Proficiency with Windows 7 and Microsoft Office
  • Ability to effectively troubleshoot and resolve hardware and software based issues
  • Strong interpersonal, verbal, and written communication skills
  • Organizational and time management skills; effectively manage multiple priorities
  • Ability to conduct oneself in a professional manner
  • College degree in a related field or the equivalent combination of education and/or experience
  • Ability to use various tools to install necessary hardware

About IMPACT Technology Group

IMPACT Technology Group is a Managed IT Solution Provider located in Salisbury, MD. We deliver award-winning results to hundreds of clients across the Mid-Atlantic region with four core solutions areas: Managed IT Solutions, Managed Security Solutions, and Unified Communications.

Job Description

Technicians perform various duties to respond to client needs to include maintenance, repairs, service requests, support, administration, management, design, training, and installation of various information technology and computer solutions. The Technician performs these duties with the utmost care while delivery exceptional customer service, expertise and skills, and more.

Requirements

Education

Associates College degree in a related field or the equivalent combination of education

Skills

  • Extreme Proficiency with Windows OS
  • Knowledge and Use of Mac OSX
  • Proficiency in Microsoft Office Suites
  • Thorough Understanding and Demonstration of Internet, Email, and Application Support
  • Ability to effectively troubleshoot and resolve hardware and software-based issues
  • Project Management
  • Strong interpersonal, verbal, and written communication skills
  • Strong troubleshooting and critical thinking skills
  • Natural Tinkerer and Troubleshooter
  • Your own set of basic IT technician tools
  • Great with your hands and can use various tools for installing IT related projects.
  • Enjoys, stays current with, and utilizes technology.

This is not a programming, web, or development position.

Experience

2 Years Experience Performing Technical Troubleshooting and Administration of Computer (Systems) in IT Field

Personal

  • Social, Caring, Friendly
  • Superior Customer Service Skills
  • Triage Multiple Priorities and Issues Properly
  • Self and Time Management
  • Go-Getter
  • Professional
  • Hard working, and fun-loving
  • Ability to prioritize and multitask
  • Deadline and detail-oriented
  • Outgoing and Pleasing Personality
  • Appetite to learn, try new things, and just make stuff work
  • Background check, drug free, dependable transportation
  • Can Demonstrate and Reflect IMPACT Core Values

IT Intern

Job Overview

An exciting opportunity to start your IT career as you go to school and actually apply what you are learning with real-world, hands-on experience. You will learn the many facets of IT consulting and the service provider duties during the term. Position is per semester and unpaid but can be paid after 30 days for the right aspiring individual.

Duties:

  • Work with staff to maintain client networks
  • Work with staff to provide remote help desk services
  • Work with staff to provide bench/lab repairs on devices and equipment
  • Work with staff to provide project implementations on new installs and deployments
  • Perform proper documentation and implement written network policies and procedures for internal use and for clients

SALES

VoIP Sales Consultant

Are you a sales consultant that enjoys helping business leaders streamline their business communication with UCaaS solutions?

IMPACT Technology Group is seeking a knowledgeable and motivated sales consultant to join our team. The ideal candidate will develop relationships with key accounts to maximize revenue and expand our UCaaS reach. You'll act as a consultant by developing account strategies that provide the greatest opportunities to drive revenue. 

Responsibilities

  • Connect with new business accounts through active B2B prospecting
  • Work alongside Sales and Marketing team to execute strategic campaigns
  • Design UCaaS solutions tailored to business' unique needs
  • Provide general sales support (needs analysis, data review, and product demonstrations)
  • Serve as the customer advocate and liaison for product management and development
  • Prepare periodic forecasts and progress updates toward sales goals

Qualifications

  • Bachelor's degree or equivalent experience in Business
  • 3+ years' of sales consulting or business intelligence experience
  • 5+ years of VoIP / UCaaS experience
  • Excellent written and verbal communication skills
  • Ability to multi-task, organize, and prioritize work

Are you a fit for IMPACT?

At IMPACT Technology Group, building a company culture that our team thrives in is one of our largest priorities. For this reason, we don't just hire anyone to join our team. Our team is comprised of a dedicated group of enthusiastic go-getters that like to against the industry grain to deliver an exceptional experience for our clients.

We're passionate about technology, enjoy having fun, serious about growth, and committed to delivering an experience that our clients remember.

Technical Account Manager

Looking to work with a fun, fast-growing and fast-paced company that is going somewhere? Have a passion for technology and helping others?

Our team members love technology and its ability to improve lives, improve processes, and improve businesses. We infuse technology innovation in our solutions, support and clients for better outcomes and solutions that allow technology to work in the customer’s favor.

We are seeking a highly motivated, engaging, personable Account Manager to manage clients and provide guidance and additional solutions to meet their needs. We need a team member that has a desire to grow their current client base, nurture and lead clients to proper solutions, wants to improve the technology and outcomes for clients, develop relationships with key decision makers, educate clients on solutions, promote events, build referrals, provide research, quoting ,and purchasing for clients, and much more, all to provide an outstanding experience for our clients that keeps them thrilled, referring, and engaged.

The Goals of the Outside Sales Executive for IT and Voice Services are:

  • Client Communication & Engagement on Continuous Basis
  • Sales Research & Quoting
  • Procurement of Products for Orders
  • Educate & Promote Current and New Products/Services to Clients to Solve Client Needs
  • Handle Account & Billing Issues, Questions, Concerns
  • Working With Marketing Team for Event Promotion & Cross-Sell Opportunities
  • Agreement & Services Renewals
  • Client Account Technical Review & Consulting Meetings
  • Client Retention, Growth, Referrals


Desired Skills and Expertise:

  • IT & Technology Acumen or Background
  • Quoting
  • Relationship Building
  • Problem Solving

This opportunity carries a competitive salary, benefits package, and performance bonus.

Inside Sales Executive

Company Description

IMPACT is the leader in providing Managed IT Services to businesses throughout Salisbury, MD with Fully-Managed IT Support, Unified Communication, and Managed Security solutions.

IMPACT and all its team members love technology and its ability to improve lives, improve processes, and improve businesses.

We infuse technology innovation in our solutions, support and clients to allow organizations to improve and facilitate enhanced processes, better outcomes and provide solutions that allow technology to work in the customer’s favor.

Job Description

We're looking for an energetic and ambitious individual to join our growing Sales Team.

This candidate will be responsible for prospecting, qualifying, and generating new sales opportunities. This candidate should be confident and comfortable communicating with prospects via phone, email, and in person.

A competitive base, plus commission and bonus package has been designed for this position, along with company provided healthcare benefits.

Responsibilities

  • Assist Sales Team in setting first-time appointment
  • Qualify market ready leads
  • Utilize CRM system throughout sales process
  • Research, target and open new client opportunities
  • Develop targeted messaging to engage prospect companies and executives
  • Ability to meet sales target metrics and KPIs using provided sales training

Qualifications

  • Bachelor's degree or equivalent
  • 2+ years' previous sales experience
  • Experience with CRM systems

Desired Skills and Expertise

  • Caring
  • Detail Oriented
  • Goal Driven
  • Team player
  • Humor
  • Friendly

Outside Sales – IT & Voice Services

Company Description

IMPACT is the leading IT and technology services firm that provides all-inclusive and complete IT, Document Solution, Voice and Web solutions to businesses, non-profits, municipalities, and schools in Maryland, Delaware, and Virginia. IMPACT provides its unique approach in delivering its solutions from years of discipline converged into clear standards for support.

IMPACT and all its team members love technology and its ability to improve lives, improve processes, and improve businesses. We infuse technology innovation in our solutions, support and clients to allow organizations to improve and facilitate enhanced processes, better outcomes and provide solutions that allow technology to work in the customer’s favor.

Job Description

The mission of an Outside Sales Professional is to meet with prospective clients created from marketing leads, personal networking and personal canvassing to sell IT service plans. The Outside Sales Professional must work to build a network of professionals and connections that help provide new and potential clients.

The Goals of the Outside Sales Executive for IT and Voice Services are:

  • Produce qualified leads
  • Build relations with prospective and current clients
  • Sell what’s in the best interest of clients

Desired Skills and Expertise

  • Caring
  • Personable with Personality
  • Humor
  • Friendly
  • Aggressive
  • Competitive
  • Self-Conscious
  • Confident
  • Educational
  • Seeks to Help Others
  • Self-Improvement

Think you're a fit?

Our Core Values
Company Culture

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