Success Stories
See what our clients say about the results they get from working with IMPACT.
We love to see our clients succeed.
Listen to examples of IMPACT's UNMATCHED Customer Service
*These are REAL interactions that took place between an IMPACT technician and a Client.
"Our initial IT installation and servicing through IMPACT Technology Group required exiting the IT support of a large publicly traded corporation and the replacement of fulltime in-house personnel with outsourced services. As a result of our transition, we have experienced a much better service level.
IMPACT Technology Group was selected by our new business to provide a new IT installation and ongoing support. When contracting with IMPACT, a fee quote was developed based on the projected hours needed to complete the transition. For reasons totally out of Impact’s control (i.e. challenges in exiting our prior vendor), the hours involved increased by almost 50%. IMPACT chose to honor the fixed fee quote, which was going 'above and beyond'. In my experience, this is rare in today’s business world, and we are very appreciative of IMPACT’s business philosophy."
IMPACT Technology Group was selected by our new business to provide a new IT installation and ongoing support. When contracting with IMPACT, a fee quote was developed based on the projected hours needed to complete the transition. For reasons totally out of Impact’s control (i.e. challenges in exiting our prior vendor), the hours involved increased by almost 50%. IMPACT chose to honor the fixed fee quote, which was going 'above and beyond'. In my experience, this is rare in today’s business world, and we are very appreciative of IMPACT’s business philosophy."
“In today’s world, the network is everything. When the network is down, you’re down. And you can’t afford to be down. IMPACT gives me a peace of mind. I know that it’s taken care of and that I don’t have to worry about it anymore. It amazes me that a lot of the problems that we have, I’m told about the problem before I even know about it. It’s a total package. Not only are they here to fix our IT problems, they’re also here to steer us in the right direction of what we should be doing to improve our business using the technology that’s out there. Things that I never think about. And what impresses me so much about IMPACT is their ability to pull all of that together to make sure that you’re maximizing your market, and it has worked. My business is fast paced—so everything with my IT has to work correctly or we have major issues. Knowing that IMPACT is there to take care of any problem lets me do what I do best...run my business. They are on it quickly and get it done right. It's the best peace of mind you can have!"
"We hired IMPACT Technology to put all our companies on one platform and set up a phone system that would work across our companies. It was rather complex with a lot of moving parts and they did it seamlessly. The whole team works together to bring the best experience to their clients. They are smart, responsive and professional. I have complete confidence in their ability to accomplish whatever technology needs we have. It was the best decision we could have made for our team."
"IMPACT has a great staff of really bright people. They are all pleasance and helpful when you call and never talk down to you. They respond quickly and get the job done correctly the first time. They even work directly with our software and internet providers when needed which saves me so much time. So glad I went with IMPACT."
"Our firm has used Impact Technology for over 10 years. They have gotten us through growth spurts, small catastrophes, and just everyday issues. They are there to help me with small problems or major upgrades. It helps to have an IT company that knows your business and your software and can, therefore, understand your needs."
"IMPACT delivers on their promises, doesn't tell you something they aren't going to do and are true to their word. They are thorough in their service delivery and since switching to them our entire staff has enjoyed working with them."
"Impact always has very prompt response times, suggestions for improved security, and functionality, staff is always friendly!"
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The IMPACT team focuses on delivering real results for our clients with tangible benefits. That’s why we take customer feedback seriously. We want to know if our clients are getting what they need and how we can better serve them. But we don’t stop there. On this page we display our LIVE customer feedback and satisfaction score to keep us accountable, so our team never loses its edge.
We focus on the important numbers for our clients: hours of downtime, cybersecurity incidents, IT expenditure, overall bottom line, and many more. Our services fix the root of IT problems and improve KPIs across the board. But you don’t have to take our word for it. Read on and see how our clients have achieved greater success with IMPACT at their side.
What clients are saying on social media
Excellent customer Service, Brian is very knowledgeable and pleasant. A+
DANIEL L.
Things happen fast everyday in my business. Everything with my IT has to work correctly or we have issues. Knowing that IMPACT is there to take care of any problems lets me do what I do best....run my business. They are on it quickly and get it done right. It is the best piece of mine you can have. Thanks to their whole team for all your efforts!
BENJAMIN P.
I have to say that every time I speak with someone at Impact, they are knowledgeable and always courteous. The majority of the time they will fix my issue and if they are not too sure, they will always call me back to rectify. In one instance with Andrew, he was very persistent about finding a solution to my issue and he did succeed! Thank you to everyone for all that you do.
MICHAEL S.
Andrew Guyther helped me thru some issues I had. I hope he is available if I need future assistance.
JIM H.
IMPACT has a great staff of really bright people. They are all pleasant and helpful when you call and never talk down to you. They respond quickly and get the job done correctly the first time. They even work directly with our software and internet providers when needed which saves me so much time. So glad I went with IMPACT.
JOYCE T.M.
IMPACT has been a tremendous help in getting me up and running at the Salisbury Area Chamber of Commerce. Working with a new company sometimes presents access challenges, but the team at IMPACT made the transition seamless. Matt was very quick to respond and was able to set up remote access within a very short period of time. Matt and the entire IMPACT team is extremely knowledgeable and professional, I highly recommend their services.
ANNE M.
Impact always has very prompt response times, suggestions for improved security and functionality, staff is always friendly!
JAIME C.T.
Brian was better than Matt! 😜 Brian brought a vacuum to clean up his mess, I was amazed. I've had so many people leave their mess and it's always so annoying. sometimes it's the little things!
BRITTANY S.
Responsive. Thanks for fixing my problem on a Sunday night.
BEN S.
Andrew did a wonderful job - as always! Thanks so much!!
TERESA Q.T.
Our firm has used Impact Technology for over 10 years. They have gotten us through growth spurts, small catastrophes, and just everyday issues. They are there to help me with small problems or major upgrades. It helps to have an IT company that knows your business and your software and can, therefore, understand your needs.
GINGER N.W.
Impact is always helpful and friendly; always willing to go the extra mile!
ASHLEY B.
Andrew did a great job installing my new computer at work and getting it linked up with all the necessary equipment. He has checked in with me, both by email and when he comes into the office to see if all is well. He had to make a few changes because of a name change, and let me know the status as he went through all the steps. I couldn't be happier with the service I've received from Andrew!
DENISE B.
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