Our story

Delivering first-class service is ingrained into the very fabric of our company culture

A business-first approach to technology

2006

IMPACT Technology Group was Founded by Justin Kelley

Mr. Kelley realized that local businesses deserved a trusted technology partner that understands their business challenges.
2006

2009

IMPACT Launched stabilIT platform

IMPACT was recognized as the first Managed IT Service Provider in the region to offer truly Managed IT Services with our proprietary stabilIT platform, providing local businesses with affordable and predictable IT budgeting, exceptional customer services, and responsive technical support.
2009

2014

IMPACT Launched VoIP Platform

IMPACT expanded core services across the region by offering competitively priced and reliable Managed VoIP for area businesses. Today, this has expanded into a full Unified Communications solution.
2014

2016

IMPACT Globally Ranked Among the Top 501 Managed Service Providers

IMPACT received the globally recognized MSP 501 Award by Channel Partners. This prestigious recognition was awarded to the Top 501 Managed Service Providers in the world.
2016

2016

IMPACT Added Cloud Solutions to Service Offerings

IMPACT continued to innovate and added cloud solutions to our core service offerings for businesses throughout Maryland, Delaware, and Virginia.
2016

2016

IMPACT Celebrated 10 Years of Service

IMPACT celebrated our 10th anniversary providing award-winning Managed IT Services to businesses throughout the region.
2016

2017

IMPACT Recognized Among the Top 100 SMB Managed Service Providers

IMPACT was recognized by Channel Futures as among the Top 100 MSPs in the World for Small & Medium Businesses.
2017

2017

IMPACT Received MSP Mentor 501 Award

IMPACT placed globally in the Top 100 for Managed Service Providers with Channel Futures.
2017

2017

IMPACT Recognized Among Top 501 Managed Service Providers in the World

IMPACT received the MSP 501 award for the second year running, gaining recognition as among the top 501 Managed Service Providers across the globe.
2017

2018

IMPACT Recognized Among the Top 100 SMB Managed Service Providers

IMPACT was recognized for the second year running by Channel Futures as among the Top 100 MSPs in the World for Small & Medium Businesses.
2018

2018

IMPACT Recognized Among Top 501 Managed Service Providers in the World

IMPACT received the MSP 501 award for the third year running, gaining recognition of being one of the top 501 Managed Service Providers across the globe.
2018

2019

IMPACT Launched Cybersecurity Solutions

IMPACT continued to innovate and improve our solution offerings for area businesses and launched a full suite of cybersecurity solutions to improve the security posture of our clients.
2019

Our company culture

To deliver on the promises that we make to our clients, our company culture should be as dependable as the solutions we provide

Never give up

We’re not quitters — we believe in leaving no stone unturned when it comes to solving a challenge. We are a true partner to our clients — their goals become ours and we do everything to achieve them and more.

Extreme ownership

This is who we are and it’s ingrained into the fabric of our culture. This entrepreneurial spirit is what sets our people apart from others in the industry. Our desire to find, create, and develop new systematic processes to transform our clients’ businesses is how the magic happens.

Driven by excellence

While we don’t expect perfection (we happen to prefer humans over robots), we do demand excellence from every single member of our team. We have an obsession to develop the most streamlined and systematic processes to improve our clients’ businesses. It’s our job to know the details so that we can improve our clients’ experience — and it’s one we take seriously.

We take these attributes and apply them to how we service our Clients and their businesses.

We hold each of our team members to this quality of customer service, regardless of your business size or request you may have.