IMPACT's UNMATCHED Customer Service Example

This is a REAL call that took place between an IMPACT technician and a Client showing an example of how our Client’s feel about our service.

“Our initial IT installation and servicing through IMPACT Technology Group required exiting the IT support of a large publicly traded corporation and the replacement of fulltime in-house personnel with outsourced services. As a result of our transition, we have experienced a much better service level and have cut our IT costs by more than 50%.

IMPACT Technology Group was selected by our new business to provide a new IT installation and ongoing support.  When contracting with IMPACT, a fee quote was developed based on the projected hours needed to complete the transition. For reasons totally out of Impact’s control (i.e. challenges in exiting our prior vendor), the hours involved increased by almost 50%. IMPACT chose to honor the fixed fee quote, which was going ‘above and beyond’. In my experience, this is rare in today’s business world, and we are very appreciative of IMPACT’s business philosophy.”

Deborah Walsworth
BSC Group, LLC

Debbie Walsworth
Ben Phillips
“In today’s world, the network is everything. When the network is down, you’re down. And you can’t afford to be down. IMPACT gives me a peace of mind. I know that it’s taken care of and that I don’t have to worry about it anymore. It amazes me that a lot of the problems that we have, I’m told about the problem before I even know about it. It’s a total package. Not only are they here to fix our IT problems, they’re also here to steer us in the right direction of what we should be doing to improve our business using the technology that’s out there. Things that I never think about. And what impresses me so much about IMPACT is their ability to pull all of that together to make sure that you’re maximizing your market, and it has worked.”
Ben Phillips
Phillips Signs

“Our firm has used IMPACT Technology Group for over 10 years. They have gotten us through growth spurts, small catastrophes, and just everyday issues. They are there to help me with small problems or major upgrades. It helps to have an IT Company that knows your business and your software and can, therefore, understand your needs.”

Ginger Williams
Vice-President / Chief Operating Officer
W.R. McCain & Associates

Ginger Williams
Joyce Mackler

“IMPACT has a great staff of really bright people. They are all pleasant and helpful when you call and never talk down to you. They respond quickly and get the job done correctly the first time. They even work directly with our software and internet providers when needed which saves me so much time. So glad I went with IMPACT.”

Joyce Mackler
Office Administrator
Seaford Endoscopy Center

“IMPACT delivers on their promises, doesn’t tell you something they aren’t going to do and are true to their word. They are thorough in their service delivery and since switching to them our entire staff has enjoyed working with them.”

Jerry Ewancio
Owner and Director of Pharmacy
IV Solutions, LLC

Jerry Ewancio

“We have been with IMPACT for more than 8 years. IMPACT takes care of our business to ensure security, sustainability, and flexibility. We are happy to be guided by IMPACT and would not choose anybody else in the industry. Their customer service is unmatched.”

Bill Chambers
Salisbury Area Chamber of Commerce

“We hired IMPACT Technology to put all our companies on one platform and set up a phone system that would work across our companies. It was rather complex with a lot of moving parts and they did it seamlessly. The whole team works together to bring the best experience to their clients. They are smart, responsive and professional. I have complete confidence in their ability to accomplish whatever technology needs we have. It was the best decision we could have made for our team.

Lauren Vanaman
Haven Way Companies

lauren.vanaman2014 PREFERRED

“It takes a lot of stress and pressure off of me. I know that if there’s something that I don’t understand, I can call IMPACT and they’ll help me. It gives me a peace of mind that if there’s something that comes up that I can’t handle, I know that IMPACT can. With technology, everything is always changing and we’re constantly adapting to it. It was a big challenge when we migrated everything into the cloud, but once everything got moved it’s been awesome. We’re constantly adapting and evolving and it’s working.

IMPACT will definitely make your company better. When you surround yourself with a team that knows just as much as you, or maybe even more than you do, it just makes you stronger. You don’t have to worry about hiring or bringing other people on because you have a team right there to rely on.”

Steve Swain
IT Manager
Pyramid Transport