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Testimonials

What IMPACT clients have to say about our solutions and service.

We take our client feedback serious around here.

You should know you're in good hands—that's why we refuse to hide our LIVE customer satisfaction score.

Here's what our current clients are saying.

Not trying to brag, but we're kind of a big deal with our clients.

What clients are saying on social media

  • Impact always has very prompt response times, suggestions for improved security and functionality, staff is always friendly!

    Jaime C. Avatar
    Jaime C.

    positive review Andrew Guyther helped me thru some issues I had. I hope he is available if I need future assistance.

    Jim Higgins Avatar
    Jim Higgins

    positive review Excellent customer Service, Brian is very knowledgeable and pleasant. A+

    Daniel Lloyd Avatar
    Daniel Lloyd
  • Andrew did a great job installing my new computer at work and getting it linked up with all the necessary equipment. He has checked in with me, both by email and when he comes into the office to see if all is well. He had to make a few changes because of a name change, and let me know the status as he went through all the steps. I couldn't be happier with the service I've received from Andrew!

    Denise H. Avatar
    Denise H.

    Fast friendly tech.
    Thanks Brian!!!!

    Katy C. Avatar
    Katy C.

    positive review I have to say that every time I speak with someone at Impact, they are knowledgeable and always courteous. The majority of the time they will fix my issue and if they are not too sure, they will always call me back to rectify. In one instance with Andrew, he was very persistent about finding a solution to my issue and he did succeed! Thank you to everyone for all that you do.

    Michael Sperrazza Avatar
    Michael Sperrazza
  • This company is great!! Very knowledgeable and great with service

    Alison Hughes Avatar
    Alison Hughes

    We use IMPACT for our office IT. Great group of employees to work with. Highly recommend!

    Charish D. Avatar
    Charish D.

    positive review Things happen fast everyday in my business. Everything with my IT has to work correctly or we have issues. Knowing that IMPACT is there to take care of any problems lets me do what I do best....run my business. They are on it quickly and get it done right. It is the best piece of mine you can have. Thanks to their whole team for all your efforts!

    Benjamin Phillips Avatar
    Benjamin Phillips
  • Andrew Guyther helped me thru some issues I had. I hope he is available if I need future assistance.

    Jim H. Avatar
    Jim H.

    Brian was better than Matt! 😜 Brian brought a vacuum to clean up his mess, I was amazed. I've had so many people leave their mess and it's always so annoying. sometimes it's the little things!

    Brittany S. Avatar
    Brittany S.

    Andrew did a wonderful job - as always! Thanks so much!!

    Teresa Q. Avatar
    Teresa Q.
  • positive review Responsive. Thanks for fixing my problem on a Sunday night.

    Ben Seidel Avatar
    Ben Seidel

    positive review Impact always has very prompt response times, suggestions for improved security and functionality, staff is always friendly!

    Jaime Culver Toner Avatar
    Jaime Culver Toner

    positive review IMPACT has been a tremendous help in getting me up and running at the Salisbury Area Chamber of Commerce. Working with a new company sometimes presents access challenges, but the team at IMPACT made the transition seamless. Matt was very quick to respond and was able to set up remote access within a very short period of time. Matt and the entire IMPACT team is extremely knowledgeable and professional, I highly recommend their services.

    Anne Morgan Avatar
    Anne Morgan
  • Our firm has used Impact Technology for over 10 years. They have gotten us through growth spurts, small catastrophes, and just everyday issues. They are there to help me with small problems or major upgrades. It helps to have an IT company that knows your business and your software and can, therefore, understand your needs.

    Ginger N. Avatar
    Ginger N.

    positive review Our firm has used Impact Technology for over 10 years. They have gotten us through growth spurts, small catastrophes, and just everyday issues. They are there to help me with small problems or major upgrades. It helps to have an IT company that knows your business and your software and can, therefore, understand your needs.

    Ginger Nichols Williams Avatar
    Ginger Nichols Williams

    Responsive. Thanks for fixing my problem on a Sunday night.

    Ben S. Avatar
    Ben S.
  • I have to say that every time I speak with someone at Impact, they are knowledgeable and always courteous. The majority of the time they will fix my issue and if they are not too sure, they will always call me back to rectify. In one instance with Andrew, he was very persistent about finding a solution to my issue and he did succeed! Thank you to everyone for all that you do.

    Michael S. Avatar
    Michael S.

    Things happen fast everyday in my business. Everything with my IT has to work correctly or we have issues. Knowing that IMPACT is there to take care of any problems lets me do what I do best....run my business. They are on it quickly and get it done right. It is the best piece of mine you can have. Thanks to their whole team for all your efforts!

    Benjamin P. Avatar
    Benjamin P.

    positive review We use IMPACT for our office IT. Great group of employees to work with. Highly recommend!

    Charish Dean Avatar
    Charish Dean
  • positive review Impact is always helpful and friendly; always willing to go the extra mile!

    Ashley Brewer Avatar
    Ashley Brewer

    Brian was in Chamber Motors this morning. He did a fantastic job! He is great, very friendly, he knows his job well!!!

    Margaret C. Avatar
    Margaret C.

    positive review Brian was better than Matt! 😜 Brian brought a vacuum to clean up his mess, I was amazed. I've had so many people leave their mess and it's always so annoying. sometimes it's the little things!

    Brittany Sgambato Avatar
    Brittany Sgambato
  • IMPACT has been a tremendous help in getting me up and running at the Salisbury Area Chamber of Commerce. Working with a new company sometimes presents access challenges, but the team at IMPACT made the transition seamless. Matt was very quick to respond and was able to set up remote access within a very short period of time. Matt and the entire IMPACT team is extremely knowledgeable and professional, I highly recommend their services.

    Cindy M. Avatar
    Cindy M.

    Excellent customer Service, Brian is very knowledgeable and pleasant. A+

    Daniel L. Avatar
    Daniel L.

    positive review Andrew did a great job installing my new computer at work and getting it linked up with all the necessary equipment. He has checked in with me, both by email and when he comes into the office to see if all is well. He had to make a few changes because of a name change, and let me know the status as he went through all the steps. I couldn't be happier with the service I've received from Andrew!

    Denise Belleville Avatar
    Denise Belleville
  • positive review IMPACT has a great staff of really bright people. They are all pleasant and helpful when you call and never talk down to you. They respond quickly and get the job done correctly the first time. They even work directly with our software and internet providers when needed which saves me so much time. So glad I went with IMPACT.

    Joyce Townley Mackler Avatar
    Joyce Townley Mackler

    positive review Andrew did a wonderful job - as always! Thanks so much!!

    Teresa Quillen Townsend Avatar
    Teresa Quillen Townsend

    IMPACT has a great staff of really bright people. They are all pleasant and helpful when you call and never talk down to you. They respond quickly and get the job done correctly the first time. They even work directly with our software and internet providers when needed which saves me so much time. So glad I went with IMPACT.

    Joyce T. Avatar
    Joyce T.