Testimonials

What IMPACT clients have to say about our solutions and service.

We take our client feedback serious around here.

You should know you're in good hands—that's why we refuse to hide our LIVE customer satisfaction score.

Here's what our current clients are saying.

Not trying to brag, but we're kind of a big deal with our clients.

What clients are saying on social media

  • IMPACT has a great staff of really bright people. They are all pleasant and helpful when you call and never talk down to you. They respond quickly and get the job done correctly the first time. They even work directly with our software and internet providers when needed which saves me so much time. So glad I went with IMPACT.

    Joyce T. Avatar
    Joyce T.

    IMPACT has been a tremendous help in getting me up and running at the Salisbury Area Chamber of Commerce. Working with a new company sometimes presents access challenges, but the team at IMPACT made the transition seamless. Matt was very quick to respond and was able to set up remote access within a very short period of time. Matt and the entire IMPACT team is extremely knowledgeable and professional, I highly recommend their services.

    Cindy M. Avatar
    Cindy M.

    Impact is the best!! By far the best IT company I️ have worked with! I️ work in healthcare and we rely highly on our computers and technology to work properly.. I️t is reassuring to know we have a reliable I️T company. Impact keeps everything running smoothly.. so it’s rare we even have a problem. When we do have a problem however I️t is fixed right away so our office can keep moving! All the staff at impact has been great, but Brian specifically is the best! We would be lost without Brian and the rest of the staff at impact!

    Heather S. Avatar
    Heather S.
  • Responsive. Thanks for fixing my problem on a Sunday night.

    Ben S. Avatar
    Ben S.

    Fast friendly tech.
    Thanks Brian!!!!

    Katy C. Avatar
    Katy C.

    positive review Impact always has very prompt response times, suggestions for improved security and functionality, staff is always friendly!

    Jaime Culver Toner Avatar
    Jaime Culver Toner
  • positive review Excellent customer Service, Brian is very knowledgeable and pleasant. A+

    Daniel Lloyd Avatar
    Daniel Lloyd

    Andrew Guyther helped me thru some issues I had. I hope he is available if I need future assistance.

    Jim H. Avatar
    Jim H.

    positive review Andrew Guyther helped me thru some issues I had. I hope he is available if I need future assistance.

    Jim Higgins Avatar
    Jim Higgins
  • positive review Responsive. Thanks for fixing my problem on a Sunday night.

    Ben Seidel Avatar
    Ben Seidel

    Excellent customer Service, Brian is very knowledgeable and pleasant. A+

    Daniel L. Avatar
    Daniel L.

    positive review Brian was better than Matt! 😜 Brian brought a vacuum to clean up his mess, I was amazed. I've had so many people leave their mess and it's always so annoying. sometimes it's the little things!

    Brittany Sgambato Avatar
    Brittany Sgambato
  • positive review IMPACT has a great staff of really bright people. They are all pleasant and helpful when you call and never talk down to you. They respond quickly and get the job done correctly the first time. They even work directly with our software and internet providers when needed which saves me so much time. So glad I went with IMPACT.

    Joyce Townley Mackler Avatar
    Joyce Townley Mackler

    Impact always has very prompt response times, suggestions for improved security and functionality, staff is always friendly!

    Jaime C. Avatar
    Jaime C.

    positive review Things happen fast everyday in my business. Everything with my IT has to work correctly or we have issues. Knowing that IMPACT is there to take care of any problems lets me do what I do best....run my business. They are on it quickly and get it done right. It is the best piece of mine you can have. Thanks to their whole team for all your efforts!

    Benjamin Phillips Avatar
    Benjamin Phillips
  • Andrew did a wonderful job - as always! Thanks so much!!

    Teresa Q. Avatar
    Teresa Q.

    I have to say that every time I speak with someone at Impact, they are knowledgeable and always courteous. The majority of the time they will fix my issue and if they are not too sure, they will always call me back to rectify. In one instance with Andrew, he was very persistent about finding a solution to my issue and he did succeed! Thank you to everyone for all that you do.

    Michael S. Avatar
    Michael S.

    positive review Impact is always helpful and friendly; always willing to go the extra mile!

    Ashley Brewer Avatar
    Ashley Brewer
  • We use IMPACT for our office IT. Great group of employees to work with. Highly recommend!

    Charish D. Avatar
    Charish D.

    Impact has been our IT company for 10 years. They have always given us fast friendly service . We have enjoyed having a good working relationship with people you can trust.

    Tami H. Avatar
    Tami H.

    positive review Our firm has used Impact Technology for over 10 years. They have gotten us through growth spurts, small catastrophes, and just everyday issues. They are there to help me with small problems or major upgrades. It helps to have an IT company that knows your business and your software and can, therefore, understand your needs.

    Ginger Nichols Williams Avatar
    Ginger Nichols Williams
  • I have not had an experience with the company, but did with one employee, Joseph. I got a hole in my tire after coming home from the fireworks, with my 4 children in the car. Of course I don’t know how to change a tire. My sister approached Joseph in a store and asked for help. He was ordering his dinner. Joseph came and patched my tire for me!!! I asked if I could please at least replace the patch kit that he used from his car and he said no “just pay it forward.” You have no idea how much you helped us today. Joseph literally saved our night. This just shows that there are good, honest people working for this company. Thank you again for kindness, Joseph.

    Angie W. Avatar
    Angie W.

    Brian was better than Matt! 😜 Brian brought a vacuum to clean up his mess, I was amazed. I've had so many people leave their mess and it's always so annoying. sometimes it's the little things!

    Brittany S. Avatar
    Brittany S.

    Brian was in Chamber Motors this morning. He did a fantastic job! He is great, very friendly, he knows his job well!!!

    Margaret C. Avatar
    Margaret C.
  • positive review I have to say that every time I speak with someone at Impact, they are knowledgeable and always courteous. The majority of the time they will fix my issue and if they are not too sure, they will always call me back to rectify. In one instance with Andrew, he was very persistent about finding a solution to my issue and he did succeed! Thank you to everyone for all that you do.

    Michael Sperrazza Avatar
    Michael Sperrazza

    positive review IMPACT has been a tremendous help in getting me up and running at the Salisbury Area Chamber of Commerce. Working with a new company sometimes presents access challenges, but the team at IMPACT made the transition seamless. Matt was very quick to respond and was able to set up remote access within a very short period of time. Matt and the entire IMPACT team is extremely knowledgeable and professional, I highly recommend their services.

    Anne Morgan Avatar
    Anne Morgan

    Things happen fast everyday in my business. Everything with my IT has to work correctly or we have issues. Knowing that IMPACT is there to take care of any problems lets me do what I do best....run my business. They are on it quickly and get it done right. It is the best piece of mine you can have. Thanks to their whole team for all your efforts!

    Benjamin P. Avatar
    Benjamin P.
  • positive review Andrew did a wonderful job - as always! Thanks so much!!

    Teresa Quillen Townsend Avatar
    Teresa Quillen Townsend

    positive review We use IMPACT for our office IT. Great group of employees to work with. Highly recommend!

    Charish Dean Avatar
    Charish Dean

    Our firm has used Impact Technology for over 10 years. They have gotten us through growth spurts, small catastrophes, and just everyday issues. They are there to help me with small problems or major upgrades. It helps to have an IT company that knows your business and your software and can, therefore, understand your needs.

    Ginger N. Avatar
    Ginger N.