“In today’s world, the network is everything. When the network is down, you’re down. And you can’t afford to be down. IMPACT gives me a peace of mind. I know that it’s taken care of and that I don’t have to worry about it anymore. It amazes me that a lot of the problems that we have, I’m told about the problem before I even know about it. It’s a total package. Not only are they here to fix our IT problems, they’re also here to steer us in the right direction of what we should be doing to improve our business using the technology that’s out there. Things that I never think about. And what impresses me so much about IMPACT is their ability to pull all of that together to make sure that you’re maximizing your market, and it has worked.”

“Everything that they state they're going to do and how they do it, they come through with it and that to me, hands down, justifies the fees and managed service agreement on a monthly basis. On top of that, the headache that has gone away from having a very efficient, consistent and reliable provider is priceless. We all have strengths and weaknesses, and IT is not necessarily CFS’s strength. It’s something we know we would rather have a trustworthy and reliable person come in to tackle for us so we can now focus on our business.”

When I recommend IMPACT to business colleagues, I just talk about the benefit of going home every night and knowing that IMPACT has my back. I know that if anything happens they will get me up and running very quickly. I would justify the cost of IMPACT’s service by saying you get what you pay for. When you’re paying more for something, then you expect more out of it. That sums up everything in life. I am willing to spend more and spend extra for customer service and personal representation. Their entire staff came over to the office and introduced all of themselves to us. So when my staff calls IMPACT, they know who they’re talking to. To me, that’s everything.