Current versions of the Master Services Agreement and each Service Addendum. Your Order incorporates the version that was
in effect on your Order Effective Date, which is the date you signed it.
Publishing a new version does not change your agreement. A revised version becomes binding on you only when you sign an Order identifying it, sign a version acceptance instrument, or accept it electronically. Continued receipt of or payment for services is not acceptance.
The master agreement governing every engagement. Services are added by Order, and each service line is governed by its own Addendum.
| Document | Version |
|---|---|
| Master Services Agreement | 2026.08.03 |
An Addendum applies only where the services it governs are described in an executed Order.
| Document | Version |
|---|---|
| Managed IT Services Addendum | 2026.08.03 |
| Cybersecurity Addendum | 2026.08.03 |
| AI & Automation Addendum | 2026.08.03 |
| VoIP / UCaaS Addendum | 2026.08.03 |
| Hardware-as-a-Service (HaaS / TaaS) Addendum | 2026.08.03 |
| Surveillance & Access Control Systems Addendum | 2026.08.03 |
| Cabling & Low-Voltage Addendum | 2026.08.03 |
| Document | Version |
|---|---|
| Standard Product & Service Terms | 2026.08.03 |
| MSA Transition Addendum | 2026.08.03 |
| Business Associate Agreement | 2026.05.05 |
The Standard Product & Service Terms are published in full on the Legal page.
Your agreements were delivered with your Order. We will provide a complete copy of any incorporated document — the MSA, any Addendum, any Schedule, or the Service Catalog — in the version that applies to your Order, at no charge, during your term and for two years after.
Request a copyIf you are evaluating an IMPACT proposal, the Master Services Agreement and every applicable Addendum and Schedule are provided with your Order for review before signature. Ask your Account Team for a copy at any point in the process.
Each Order incorporates the version of the MSA, each applicable Addendum, the Schedules, and the Service Catalog that was in effect on that Order's Effective Date. Orders signed at different times can run on different versions, and that is intentional. IMPACT maintains an archive of every superseded version.